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Privacy Policy

Privacy Policy for Center Pointe Counseling

At Center Pointe Counseling, we are committed to protecting your privacy and safeguarding the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and protect your information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable U.S. privacy laws.

1. Our Commitment to Your Privacy

As a mental health provider, we understand that your privacy is essential. We maintain strict confidentiality for all patient records and health information. We will not use or disclose your information except as described in this policy or as permitted or required by law.

2. Information We Collect

We may collect the following types of information when you visit our website, contact us, or receive our services:

  • Personal Information: Name, address, email, phone number, date of birth, and emergency contact details.
  • Health Information: Details related to your mental health history, treatment, and clinical notes that you provide during sessions or through secure forms.
  • Billing Information: Insurance details, payment information, or related billing data.
  • Technical Information: Non-identifiable data such as IP address, browser type, and cookies when you use our website.
3. How We Use Your Information

Your information is used solely for purposes related to your care and the operation of our clinic, including:

  • Providing and coordinating mental health services.
  • Contacting you regarding appointments, billing, or treatment updates.
  • Filing insurance claims and processing payments.
  • Complying with legal or regulatory requirements.
  • Improving our clinical and website services.
4. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Your records are stored in secure systems that comply with HIPAA security standards. Access to your information is restricted to authorized clinical and administrative staff only.

5. Disclosure of Your Health Information

We may use or share your information only in the following circumstances permitted by HIPAA:

  • For Treatment: Sharing information with other healthcare providers involved in your care.
  • For Payment: Submitting necessary information to insurance providers for reimbursement.
  • For Healthcare Operations: Quality improvement, staff training, or compliance audits.
  • When Required by Law: If we are compelled to disclose information for public health, safety, or legal reasons (e.g., court order, abuse reporting).
  • With Your Authorization: Any other disclosures will require your explicit written consent.
6. Your Rights Under HIPAA

As a patient, you have the following rights regarding your health information:

  • The right to access and obtain a copy of your medical records.
  • The right to request corrections or updates to your information.
  • The right to request restrictions on how we use or disclose your information.
  • The right to request confidential communications (e.g., contact by phone only).
  • The right to receive an accounting of disclosures.
  • The right to file a complaint if you believe your privacy rights have been violated.
7. Cookies and Website Data

Our website may use cookies or analytics tools to understand website traffic and improve user experience. These tools collect non-identifiable information and do not include any personal health information (PHI). You can manage cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.

9. Contact Information

If you have questions about this Privacy Policy, your rights, or how your information is used, please contact us:

Center Pointe Counseling
Email: Info@centerpointecounseling.com
Phone: +1(240) 762-3773
Address: [14703 Main Street, Suite 203,Enter From Water Street , Upper Marlboro, MD 20772]

You may also file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights if you believe your privacy rights under HIPAA have been violated. We will not retaliate against you for filing a complaint.

Effective Date: November 3, 2025